These Terms & Conditions apply to all orders and purchases made through the Emerson Park Flowers online shop. By accessing and using our website for flower delivery in Emerson Park and the surrounding areas, you agree to be legally bound by these terms. Please read them carefully before placing an order. These terms do not affect your statutory rights.
Emerson Park Flowers provides an online flower delivery service throughout Emerson Park and surrounding localities. All products listed for purchase are available for delivery within these areas only. Orders placed for destinations outside our service area may be refused or cancelled at our discretion.
Our secure online ordering system allows customers to browse the available selection of bouquets, arrangements, and floral gifts. To make an order:
After order placement, you will receive an on-screen confirmation and a summary of your order. A confirmation message setting out your order details will be sent to you via the contact details provided. Orders are deemed accepted only when we dispatch a confirmation notification and commence processing.
We aim to provide all items as described and pictured. However, flowers are seasonal and subject to availability. At times, certain varieties or colours may not be in stock. In such cases, Emerson Park Flowers reserves the right to substitute products with blooms of equal or greater value and quality while endeavouring to maintain the style, colour theme, and overall appearance depicted. Substitutions will only be made when necessary.
If a significant substitution is required or the entire order cannot be fulfilled, we will contact you at the earliest opportunity to discuss alternatives or offer a full refund if you prefer not to accept the changes.
All prices displayed on our website are in Pounds Sterling (GBP) and include applicable VAT where relevant. We reserve the right to amend prices without prior notice; the price charged will be the prevailing price at the time your order is placed.
Payment is required at the point of order, and all major credit cards and debit cards are accepted through our secure payment gateway. Orders will not be processed or delivered until full payment clears. We do not store card details on our servers.
Should your payment subsequently fail or be recalled by your card provider, we reserve the right to cancel your order without further obligation. Any promotional codes or special offers must be entered at the point of checkout and are subject to our discretion and the terms of the given promotion.
We offer same-day or scheduled flower delivery throughout Emerson Park and neighbouring areas subject to order cut-off times and availability. Our delivery team will endeavour to deliver orders on your chosen date. In the unlikely event of unavoidable delays, adverse weather conditions, or other circumstances beyond our control, delivery times may change. You will be notified as soon as practicable if your order cannot be delivered as requested.
For residential addresses, if no one is available to receive delivery, our team will attempt one of the following: leave the flowers with a neighbour, leave in a safe location, or leave a delivery attempt card for rearrangement. For business addresses, we may deliver to reception or appropriate receiving areas as designated by the premises.
It is your responsibility to supply accurate delivery details at the time of ordering. Emerson Park Flowers cannot be held liable for late or failed delivery due to incorrect or incomplete addresses provided by you. Additional redelivery charges may apply in such circumstances.
If you need to amend your order (recipient details, message card, delivery address, or date), please contact us as early as possible prior to the scheduled delivery date. We cannot guarantee amendments can be accommodated after your order has entered the preparation or dispatch process, although reasonable efforts will be made. Substantial changes to orders may not always be feasible depending on the nature and timing of your request.
Due to the perishable nature of flowers, orders may be cancelled up to 24 hours before the scheduled delivery date for a full refund. Cancellations received after this period may be charged in full or refunded at our sole discretion, especially if preparation or dispatch has commenced. For same-day orders or those already fulfilled, refunds are not guaranteed.
If you are unsatisfied with the fresh quality or condition of the delivered flowers, please notify us within 24 hours of delivery. You may be requested to provide photographic evidence to support your complaint. Refunds or replacements for quality concerns will be offered at our discretion based on the specific circumstances involved.
Due to the customised and perishable nature of flowers, Emerson Park Flowers does not accept returns, except where the product has arrived damaged, defective, or not as described. Please report any issues within 24 hours of receipt for assessment. Where appropriate, a replacement or refund will be arranged according to our review of the case.
Emerson Park Flowers takes great care with every order and delivery. However, except as required by law, our liability is limited as follows:
Your privacy is important to us. All personal details supplied for the purpose of order fulfilment will be handled in accordance with our privacy policy and UK data protection regulations. Payment card details are processed securely and not retained by us after transaction completion.
All content on the Emerson Park Flowers website, including text, photographs, logos, and design, is our intellectual property or licensed to us. No material may be reproduced, copied, or used without our express written permission.
Our website may reference third-party services or products for payment processing or delivery collaborations. We are not responsible for the actions or omissions of such third parties, except as required to comply with applicable law.
We reserve the right to update these Terms & Conditions from time to time at our discretion without prior notice. The latest version will always apply to orders placed on or after the publication date on our website. It is your responsibility to review the terms prior to each order.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with these terms will be subject to the exclusive jurisdiction of the English courts. This policy applies to all customers utilising our online flower delivery service in Emerson Park and the surrounding areas.
For further information or clarification regarding these Terms & Conditions, please refer to additional documentation available on our website or reach out through the contact channels provided. Your use of our online shop, and any associated orders, confirms your acceptance of these terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Emerson Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Emerson Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
