At Emerson Park Flowers, we are dedicated to delivering the finest quality blooms to every home and business in Emerson Park and the surrounding area. Our fresh flowers guarantee means that when you order from us, you can expect vibrant, healthy arrangements that truly impress. We know how important your flowers are, so we stand firmly behind the freshness and condition of every delivery.
If your flowers arrive damaged or not as described, please accept our sincere apologies. On the rare occasions this happens, we promise to make it right. We ask that you contact us as soon as possible on the day your flowers are delivered. For prompt resolution, please provide clear photographs of the damaged items. This helps us assess the issue quickly and initiate an appropriate response.
We guarantee that all Emerson Park Flowers arrangements will remain fresh and beautiful for at least five days from the time of delivery, provided they are cared for as instructed upon arrival. To maximise the longevity of your bouquet, trim stems regularly, refill water, and keep your flowers away from heat sources or direct sunlight. Should your flowers wilt or deteriorate earlier than this, and you have followed care guidance, let us know within the five-day window so we can assist you.
Your satisfaction is our top priority. If your flowers arrive damaged, have issues with freshness within five days, or are not as described, you may request a replacement or a refund. Our team reviews these cases individually to ensure a fair resolution tailored to your situation. If a replacement is arranged, we aim to deliver your fresh flowers to you at the earliest possible slot. Refunds are typically processed via your original payment method and may take a few days to appear, depending on your bank or payment provider.
We truly value your feedback, as it helps us continually improve our products and service. If you have a complaint, please contact us with your order details and a clear description of your concern. Every complaint is treated seriously, and our team will respond as swiftly as possible. We aim to resolve all complaints fairly and efficiently, whether they relate to product quality, delivery, or customer service. Please allow up to 48 hours for a full review and response.
Emerson Park Flowers is proud to be your local florist, serving households and businesses throughout Emerson Park with care and dedication. We believe in building lasting relationships based on trust, transparency, and quality. Thank you for choosing us to make your occasions memorable with fresh, beautiful flowers you can rely on.
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